Testimonials

The following feedback reflects work delivered by Calibre CX Labs' leadership through previous consulting, contracting, and senior leadership roles across complex customer experience, contact centre, and technology environments.

"Jason was our CX and Contact Centre Solution Specialist on a transformation programme at NZ Post. His approach in developing and leading the team to build the right solution was simply outstanding. He successfully navigated through a complex set of requirements, difficult and varying stakeholder agendas  and a really demanding timeframe with absolute focus and charm. Jason possesses the skill and tools to clearly articulate value of complex matters in terms that make real sense and inspire confidence for business people. I can highly recommend Jason as a true professional with expertise that is both deep and wide".

Lloyd Selby-Brown

Program Manager - Contact Centre Transformation

New Zealand Post

"I had the pleasure of recently working with Jason on a Contact Centre Operating Model review and redesign for a leading Enterprise Client. Jason is thorough in his investigation, is able to quickly establish rapport with frontline workers and manage relationships through the business to an Executive level. He quickly understands his audience and tailors his approach as required.

Jason can cut through noise to get to the outcomes he needs in a calm, effective and efficient manner. He worked under tight timeframes and delivered quality outcomes for our business and our customer. His work was well delivered and his presentation and workshop skills were excellent.

With his depth of knowledge I would consider Jason to be one of New Zealand's leading Contact Centre consultants. I would have no hesitation in recommending Jason and would welcome working with him in the future".

Neille Bonner

Client Director

Spark New Zealand